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Tenancy Advice and Advocacy

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Southern Sydney Tenants Advice & Advocacy Service (SSTAAS)

We provide free telephone information, advice and assistance to private and public housing tenants.

People living in houses, units, caravan parks, retirement villages and boarding houses in the Bankstown, Canterbury, Hurstville, Kogarah, Rockdale and Sutherland local government areas are eligible for our assistance.

We can help by talking to or writing to landlords and real estate agents.  We also assist tenants to prepare for Tribunal hearings and can provide representation at the Tribunal for highly disadvantaged tenants. This is usually limited to matters involving terminations or illegal lockouts. We also assist tenants through community education sessions on tenancy laws.

Get in Touch with Us

If you need advice, you can reach us in the following ways:

  1. Online Form (Preferred Contact Method):
    Please fill out the form below and share some details about your situation so we can assist you better.

ONLINE FORM

 

  1. Phone or Email:
    If you don’t have access to a computer or a smart phone, you can call us at (02) 9787 4679 or email SSTAAS@metroassist.org.au. Please leave a message with your name, phone number, and suburb, and we will get back to you as soon as possible.

 

Please Note: When we call you back it will be from a private number.

Our telephone advice line operating hours are as follows:

Monday          10am-2pm and 3pm-4pm

Tuesday         10am-2pm and 3pm-4pm

Wednesday    10am-2pm and 3pm-4pm

Friday             10am-2pm and 3pm-4pm

 

For further support, you may also wish to contact the Tenants' Union on 1800 251 101 (available 10am-1pm on Mondays and 2pm-5pm on Thursdays).

Please note we do not assist with searching for accommodation and we do not assist landlords or real estate agents with inquiries.

 

Duty Advocacy

We provide duty advocacy at the Sydney NSW Civil and Administrative Tribunal (NCAT) registry office on Mondays and at Liverpool NCAT on Wednesday. 

 

Outreach 

We also provide outreach service from:

Chester Hill Neighbourhood Centre
89-91 Waldron Rd, Chester Hill NSW 2162
on first Friday of every month from 9:30am to 1-pm (02) 9645 3700 (By appointment only)
 
Bankstown Service Hub
42 Raymond Street BANKSTOWN NSW 2200
Every Wednesdays 10am-12pm (Drop in service). 

 

Information in your language 

NSW Fair Trading has published tenant information statement and landlord information statement in English and 17 other languages to help inform tenants and landlords about their rights and responsibilities under the new laws. Please click the linkto download the fact sheets in your language. 

For more information on tenancy, including fact sheets and sample letters, visit www.tenants.org.au.

 

The Southern SydneyTenants’ Advice & Advocacy Service is funded by NSW Office of Fair Trading.