Client Stories
Ahmed's Journey
Justice Secured: Ahmed’s Fight for Fair Housing
Ahmed, a tenant from Roselands, receives disability payments also faced language barriers and financial hardship. After his landlord repeatedly ignored requests to address severe mould and a leaky roof to the property he had lived for 12 years with his wife and two young children, Ahmed reached out to Metro Assist.
Metro Assist helped Ahmed send a formal repair request, which was ignored. When the situation worsened and the kitchen ceiling collapsed, Ahmed filed an application with NCAT, seeking rent reduction and compensation. NCAT ruled in his favour, ordering the landlord to pay him $10,000 compensation immediately.
“Ahmed was further empowered with bond advice, enabling him to successfully file another NCAT claim after moving out. He is now receiving help with rent arrears claim from his landlord. Thanks to Metro Assist’s guidance, Ahmed was able to protect his rights and secure the compensation he deserved.”
– Metro Assist
Note: Names have been changed to maintain client confidentiality.