Client Stories
Ms Pan's Journey
A New Chapter: Ms Pan’s Settlement Success
Ms Pan is an elderly person and doesn’t speak English. By accessing Metro Assist Settlement Services this year, she was able to connect with other members of her community in Australia, participate in activities and work with a caseworker to deal with paperwork and access her Commonwealth Seniors Health Card. She now has access to reduced cost medicine and feels more settled in Sydney than before.
“It was tough to deal with my daily life after I migrated to Australia. I participated in many community activities and online Zoom information sessions organised by the SETS team, which gradually integrated me into the local community.
My caseworker kindly helped me with [Commonwealth Seniors Health Card application] formalities, such as filling out forms. I have a lot of health issues, like diabetes and severe allergies, and it is much cheaper to buy medicine now with the card. This reduced the cost of my living expenses and let me return to the feeling of, I am back at home.”
– Pan / Client of Settlement Engagement and Transition Support (SETS)
Note: Names have been changed to maintain client confidentiality.