Financial Wellbeing
Empowering you to overcome financial challenges, manage your money responsibly, and receive the necessary financial aid when you need it most.
Financial Wellbeing Services
Metro Assist provides free comprehensive assistance tailored to your financial needs including professional financial counselling to help you manage bills and the cost of living. No Interest Loan Scheme (NILS) is available for low-income earners. Help may be provided with Relief Assistance in times of hardship, or Energy Accounts Payment Assistance (EAPA) vouchers for people with short-term financial distress having difficulty paying their current household energy bill.
Financial Counselling
Metro Assist offers free one-on-one financial counselling, by providing essential support and valuable insights to help you take control of your finances.
No Interest Loans (NILs)
Metro Assist can assist you in obtaining a no-interest loan of up to $2000 or $3000 depending on your circumstances. The NIL’s loans are interest-free, and there are no fees – ever. (*conditions apply)
Emergency Relief
Relief Assistance helps you address basic needs in times of financial distress or hardship. An appointment will be required to assess your eligibility where one-off vouchers – not cash – may be provided depending on your circumstances.
Energy Accounts Payment Assistance (EAPA) Vouchers
You can apply for an EAPA vouchers if you are having difficulty paying your current household energy bill due to short-term financial distress or emergency. Vouchers are limited, and are sent electronically to the energy retailer.
We are not an emergency relief service – please click here if this applies to you.
While we strive to promptly assist as many people as possible, at times, longer wait times may occur due to increased workload and demand for our services. We apologise for any inconvenience this may cause.
Financial Wellbeing Events
“Fada, of Arabic background had move into temporary accommodation for safety reasons. She contacted Metro Assist seeking a NILS Loan in the hope of buying a sofa and side table for her new home. Fada expressed concerns about her ability to cope with bills as a single parent of three children and the challenges of the application requirements.”
More Ways We Can Help
Settlement Services
Support services for newly arrived migrants, refugees, and humanitarian visa entrants.
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Community Leadership
Uplifting community leaders, advocates, and CALD groups to grow, connect, and create lasting change.
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Families
Supporting families through early intervention programs, group sessions, short- and long-term casework and psychological support.
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Youth
Metro Assist supports youth, including migrants and refugees, with casework, social connections, and community engagement.
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Employment
Supporting migrants and refugees with overseas skills and qualifications in finding meaningful employment.
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Tenancy Advice and Advocacy
Free telephone advice and assistance for private and public housing tenants.
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