Financial Counselling

Expert Financial Guidance Tailored to Your Needs

Metro Assist offers free one-on-one financial counselling by providing essential support and valuable insights to help you take control of your finances.

About Our Program

Metro Assist provides free one-on-one financial counselling if you are experiencing financial difficulties, are feeling overwhelmed by overdue bills and you are having difficulties understanding your finances.

Our dedicated team of financial counsellors provide personalised advice and support to help you assess your financial situation, and alleviate the burden of overwhelming debt, giving you the tools and resources needed for a secure, stable future.

How will it help?

We can provide support, and valuable information to help you effectively manage your debt and overcome the stress of financial hardship, by:

  • Helping you address your financial problems,
  • Advocating on your behalf with lending institutions,
  • Providing information to help you make better choices,
  • Helping you managing your debt, and
  • Building long-term budgeting and money management skills

Who is it for?

Financial Counselling is for you if you are:

  • Are having difficulties managing and spending your money,
  • Are behind on any rental or mortgage repayments,
  • Have received legal notice/s regarding any of your debts,
  • Are struggling to pay your credit cards or short-term loans,
  • Are wanting to manage your money better and set budgeting goals.

Do you support Culturally and linguistically diverse (CALD) communities?

Metro Assist prioritises all its family services towards Culturally and Linguistically Diverse (CALD) communities. We can make sure:
  • Cultural considerations are understood and met
  • Needs are met early to prevent increased vulnerability
  • Providing timely, effective, accessible, and culturally safe support and services
We also have many CALD speaking caseworkers available.

Where do I have to live?

Supporting Clients from Strathfield, Canada bay, Ashfield, Burwood, Canterbury, Marrickville, Leichhardt and Bankstown LGA’s.

How do I make a booking?

Please contact reception on (02) 9789 3744 or (02) 8709 0200 to make a booking to see a Financial Counsellor.

Call (02) 9789 3744
or
Call (02) 8709 0200

Financial Wellbeing Programs

No Interest Loans Scheme

Metro Assist can assist you in obtaining a no-interest loan of up to $2000 or $3000 depending on your circumstances. The NIL’s loans are interest-free, and there are no fees – ever. (*conditions apply)

Learn more

Energy Accounts Payment Assistance

You can apply for an EAPA vouchers if you are having difficulty paying your current household energy bill due to short-term financial distress or emergency. Vouchers are limited, and are sent electronically to the energy retailer.

Learn more

Emergency Relief

Relief Assistance helps you address basic needs in times of financial distress or hardship. An appointment will be required to assess your eligibility where one-off vouchers – not cash – may be provided depending on your circumstances.

Learn more