Family Preservation Program
Helping families stay united
The Family Preservation team, based in Condell Park, can help you to strengthen and respond to your child’s needs and create a safe and nurturing home environment.
About Our Program
This program is voluntary and aims to support your family’s future by helping to prevent challenges from becoming more difficult, and ultimately helping to keep your family united.
The Family Preservation Program works with families from Culturally and Linguistically Diverse backgrounds, recognising the importance of culture in individual and family identities. The program applies a cultural lens in its work with these families, acknowledging and respecting their cultural backgrounds.

Who is the program for?
Our Family Preservation team work together with families who:
- Are expecting a baby, or with children up to 18 years of age
- Are in contact with the statutory child protection system
- Have children that have been identified at risk of significant harm (ROSH)
What services do you provide?
We provide services that supports the enhancement of parenting skills, family functioning, and child development. We tailor our services to your individual circumstances by offering case work, consisting of a blend of home visits and on-site meetings.
How long is the program?
Our support can be provided to you for up to 18 months, or in extraordinary circumstance, up to 24 months.
How do I make a booking?
Please contact reception on (02) 9789 3744 or (02) 9790 1766 to make a booking with a Metro Assist.
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Kate, a Vietnamese immigrant, was referred to Metro Assist by Centrelink after enduring severe domestic violence. She came to Australia after marrying her ex-husband, with whom she shares three children. When she sought help, Kate was distressed and hesitant to reveal the full extent of her abuse. Her husband had been physically, emotionally, and financially abusive, forcing her to cover his gambling expenses. By the time she reached out, she and her children had been kicked out and were staying with relatives.