Tenancy Advice
Free Advice & Assistance for Tenants
Free, confidential tenancy advice providing legal guidance, advocacy, and community education for private and public housing tenants.
Southern Sydney Tenants Advice & Advocacy Service (SSTAAS)
Our program provides free and confidential tenancy advice to help you understand your rights and responsibilities as a tenant. We support private and public housing tenants by offering legal guidance, advocacy, and community education. Whether you need help negotiating with landlords or preparing for Tribunal hearings, we are here to assist you.
How We Can Help You?
- Speak to your landlord or real estate agent on your behalf.
- Assist you in preparing for Tribunal hearings.
- Provide representation at the Tribunal for highly disadvantaged tenants (limited to termination matters or illegal lockouts).
- Educate you through community sessions on tenancy laws.
Get in Touch with Us
If you need advice, you can reach us in the following ways:
Online Form (Preferred Contact Method):
Please fill out the form below and share some details about your situation so we can assist you better.
Phone or Email:
If you don’t have access to a computer or a smart phone, you can call us at (02) 9787 4679 or email SSTAAS@metroassist.org.au. Please leave a message with your name, phone number, and suburb, and we will get back to you as soon as possible.
Please Note: When we call you back it will be from a private number.
Telephone Advice Line Hours
- Monday: 10am-2pm and 3pm-4pm
- Tuesday: 10am-2pm and 3pm-4pm
- Wednesday: 10am-2pm and 3pm-4pm
- Friday: 10am-2pm and 3pm-4pm
For additional support, you can also contact the Tenants’ Union at 1800 251 101 (available 10am-1pm on Mondays and 2pm-5pm on Thursdays).
Please note: We do not assist with finding accommodation and do not provide services to landlords or real estate agents.
Tribunal Duty Advocacy
If you have a Tribunal hearing, we offer duty advocacy at:
- Sydney NSW Civil and Administrative Tribunal (NCAT) – Mondays
- Liverpool NCAT – Wednesdays
Outreach Services Near You
We also offer outreach services at:
Chester Hill Neighbourhood Centre
📍 89-91 Waldron Rd, Chester Hill NSW 2162
📅 First Friday of every month from 9:30am to 1:00pm
📞 (02) 9645 3700 (By appointment only)
Bankstown Service Hub
📍 42 Raymond Street, Bankstown NSW 2200
📅 Every Wednesday from 10:00am-12:00pm (Drop-in service)
Information in Your Language
Need tenancy information in your language?
NSW Fair Trading provides tenant and landlord information statements in English and 17 other languages. Click here to download fact sheets in your language.
For more tenancy resources, including fact sheets and sample letters, visit www.tenants.org.au.
Get In Touch
If you need advice, call us at (02) 9787 4679 or email SSTAAS@metroassist.org.au. Our service is extremely busy, so please leave a message with your name, phone number, and suburb, and we will call you back as soon as possible.
Note: When we return your call, it will be from a private number.
Tenancy Advice & Advocacy Events
“Ahmed, a tenant from Roselands, receives disability payments also faced language barriers and financial hardship. After his landlord repeatedly ignored requests to address severe mould and a leaky roof to the property he had lived for 12 years with his wife and two young children, Ahmed reached out to Metro Assist.”
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